Pelvic Wellness

pelvic wellness calderdale

Pelvic Wellness Calderdale
Specialist Pelvic Health Physiotherapy

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Privacy Policy

Last updated: 13th January 2026

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you agree to the practices described in this policy.

 

2. Who We Are

Pelvic Wellness
Email: hello [at] pelvicwellness.co.uk
We are the data controller for the personal information collected through this website.

 

3. What Personal Data We Collect

3.1 Information you provide directly

When you submit a form on our website (built using Elementor), we may collect:

  • Name

  • Email address

  • Phone number

  • Message content

3.2 Information collected automatically

When you visit our website, we may collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on the site

  • Referring website

This is collected via Google Analytics.

3.3 Special category data

As a pelvic health clinic, we may process health‑related information when you contact us or become a patient. This may include:

  • Information about symptoms

  • Medical history

  • Treatment details

We only collect this information when you choose to provide it.

 

4. How We Use Your Data

We use your data for the following purposes:

  • Responding to enquiries submitted through the contact form

  • Providing physiotherapy and related services

  • Managing appointments and communication

  • Improving our website and services

  • Ensuring website security and performance

  • Meeting legal and regulatory obligations

 

5. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

  • Legitimate Interests – responding to enquiries, running and improving our business

  • Contract – providing physiotherapy services to you

  • Legal Obligation – maintaining records required by law

  • Consent – where required for cookies or marketing

  • Provision of Health or Social Care (Article 9(2)(h)) – for processing special category health data

 

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers

  • Encrypted connections (HTTPS)

  • Access controls

  • Regular security updates

Email communications are handled through Fasthosts, which provides secure UK‑based email hosting.

 

7. Who We Share Your Data With

We only share your data when necessary and with trusted providers:

7.1 Service providers (data processors)

  • Elementor – processes form submissions

  • Google Analytics – website analytics

  • Fasthosts – email and website hosting

These providers may process data on our behalf under strict data protection agreements.

7.2 Legal or regulatory bodies

We may share data if required to comply with legal obligations.

We do not sell or trade your personal information.

 

8. Cookies and Tracking Technologies

We use cookies to:

  • Analyse website traffic (Google Analytics)

  • Improve user experience

  • Maintain website functionality

You can control cookies through your browser settings.

 

9. Data Retention

We retain personal data only for as long as necessary:

  • Contact form enquiries: up to 12 months

  • Patient records: minimum 8 years (as required by UK healthcare regulations)

  • Analytics data: up to 26 months (Google Analytics default)

 

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent (where applicable)

To exercise any of these rights, contact us at: hello@[clinic].co.uk

 

11. International Transfers

Some of our service providers (e.g., Google) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

 

12. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

 

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact:

Email: hello@pelvicwellness.co.uk